有用的ITIL4-DPI考古題更新和資格考試的領導者與實踐的ITIL ITIL 4 Strategist: Direct, Plan and Improve (DPI)

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ITIL ITIL4-DPI 考試大綱：

主題	簡介
主題 1	Risk Management: This section of the exam measures skills of IT Service Managers and provides an understanding of risk management in IT services. It focuses on helping organizations anticipate, minimize, and respond effectively to potential disruptions or losses.
主題 2	Key Concepts: This section of the exam measures skills of IT Service Managers and covers the essential ideas of ITIL 4 Direct, Plan, and Improve. It introduces the importance of creating value by balancing outcomes, costs, and risks within IT service management.
主題 3	Service Performance Metrics: This section of the exam measures skills of IT Service Managers and emphasizes the use of Key Performance Indicators. It highlights how to select, define, and apply metrics to evaluate the efficiency and effectiveness of IT services and processes.
主題 4	Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.
主題 5	Value Stream Mapping: This section of the exam measures skills of Compliance Officers and covers the use of value stream mapping. It shows how identifying process inefficiencies and improving workflows can optimize the overall delivery of value.
主題 6	Planning: This section of the exam measures skills of Compliance Officers and emphasizes the principles of accurate planning. It ensures candidates understand how to define requirements and use proven methods to deliver results effectively.
主題 7	Communication and Collaboration: This section of the exam measures skills of IT Service Managers and focuses on improving communication and collaboration across departments and stakeholders. It highlights how better interaction supports the successful delivery of IT services.
主題 8	Governance and Compliance: This section of the exam measures skills of Compliance Officers and focuses on establishing governance structures that align with organizational needs. It also ensures that regulations, standards, and policies are followed consistently to maintain accountability.

>> ITIL4-DPI考古題更新 <<

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最新的 ITIL 4 Strategist ITIL4-DPI 免費考試真題 (Q24-Q29):

問題 #24
Which statement describes the influence of services on service consumers' outcomes, costs, and risks?

A. Services can negatively affect some outcomes while supporting others
B. A service should introduce fewer costs than it removes
C. Services remove risks from service consumers without introducing new ones
D. The key benefit of services is to reduce costs and risks

答案：A

解題說明：
DPI explains that servicesinfluence consumer outcomes, costs, and risksin complex ways. They may enable desired outcomes while also introducing new costs and risks. Thus, services cansupport some outcomes and negatively affect others. They never remove all risks (contradicts B), cost reduction is not the sole benefit (contradicts C), and D oversimplifies the cost-value relationship.
(Reference: ITIL 4 Strategist DPI, section on "Understanding value, outcomes, costs, and risks")

問題 #25
Which BEST describes the relationship between planning and risk?

A. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed
B. Planning should always consider risks and how to mitigate them
C. Risk management is the exclusive domain of dedicated risk managers
D. Planning is a high-level function, risk management is a tactical activity

答案：B

解題說明：
In DPI,planning and risk management are inseparable. Every plan should consider uncertainties and include mitigation strategies. Option B captures this integration directly. Option A is misleading: both planning and risk management happen at all levels. Option C partially reflects the relationship but is incomplete. Option D contradicts DPI guidance:risk management is an organizational responsibility, not just for specialists.
(Reference: ITIL 4 Strategist DPI, section on "Integration of planning and risk management")

問題 #26
As a result of feedback from customers received at regular service reviews, an organization with a large number of users is migrating an important IT service to a cloud service provider. The service functionality and the user interface will not change, but the availability and performance should improve.
Which communication plan is MOST appropriate?

A. Launch the upgraded service then discuss its effects at a future service review; use the service desk to deal with any user issues
B. Launch the project using a self-help portal to ensure maximum coverage; ensure the same message gets to customers and users
C. Discuss the impact of the changes on the customers at the next service review; send users an email detailing change dates and the expected benefits
D. Explain the benefits to customers in an email; hold discussions with users to explain the changes

答案：C

解題說明：
In DPI,effective communication is critical in organizational change management. For large user bases, the communication plan must:
* Engage customers directly in reviews (two-way communication),
* Provide clear, proactive messaging to users (email with dates and benefits).
This ensures visibility and minimizes confusion. Options A and D lack adequate two-way engagement, and C provides fragmented communication. Option B reflects DPI's emphasis ontimely, consistent, and role- appropriate communication.
(Reference: ITIL 4 Strategist DPI, section on "OCM - communication and stakeholder engagement in change")

問題 #27
When planning a new service, which three factors should be considered when defining the value that the service will create?

A. Goals, success factors, and key performance indicators
B. Efficiency, effectiveness, and outcomes
C. Cost, risks, and outcomes
D. Measures, methods, and metrics

答案：C

解題說明：
The DPI guidance highlights thatvalue is defined by outcomes achieved, costs optimized, and risks reduced. When creating a new service, organizations must assess:
* Costs(resources required to deliver the service),
* Risks(potential threats to performance and adoption),
* Outcomes(the results and benefits expected).
This reflects the ITIL service value system's definition of co-creating value between provider and consumer.
(Reference: ITIL 4 Strategist DPI, section on "Value creation and value drivers")

問題 #28
An organization is transitioning to a new customer relationship management (CRM) system with the aim of expanding its customer base and increasing customer retention. The new cloud-based system will be used both internally and by an outsourced call centre. This high-cost, high-priority initiative has many critics who are concerned with lack of resources.
Which stakeholder's support for this initiative is MOST needed to obtain necessary resources and overcome concerns?

A. Service Level Manager
B. Call Centre Manager
C. Director of Sales
D. Information Security Manager

答案：C

解題說明：
In ITIL 4 DPI,governance ensures that high-cost, high-priority initiatives align with strategic direction.
For initiatives that affectcustomer base and retention,executive sponsorship is crucialto secure resources and overcome resistance. TheDirector of Salesis the key stakeholder since this system directly impacts sales growth and customer management. While service level, security, and call centre roles are important operationally, only executive-level oversight ensures the initiative is prioritized and funded.
(Reference: ITIL 4 Strategist DPI, section on "Governance at multiple levels - Strategic oversight and sponsorship")

問題 #29
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有用的ITIL4-DPI考古題更新和資格考試的領導者與實踐的ITIL ITIL 4 Strategist: Direct, Plan and Improve (DPI)

ITIL ITIL4-DPI 考試大綱：

Pass-Sure ITIL4-DPI考古題更新和資格考試中的領先供應商和奇妙的ITIL4-DPI：ITIL 4 Strategist: Direct, Plan and Improve (DPI)

最新的 ITIL 4 Strategist ITIL4-DPI 免費考試真題 (Q24-Q29):

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